We never sell your personal information.
Information we collect
We collect information you choose to provide when you contact Ebb & Ivy, request information, schedule a consultation, or submit a lead form. This may include your name, email address, phone number, project location, project details, preferred contact method, and anything else you include in your message.
This includes contact details and project information submitted through forms on this website and through Facebook, Instagram, or other Meta lead forms. Meta may also provide information connected with your submission according to your choices and Meta’s own privacy practices.
How we use your information
We use the information you provide to:
- Respond to inquiries and answer questions about our services.
- Schedule consultations, site visits, and project conversations.
- Prepare estimates, proposals, and relevant follow-up communications.
- Maintain appropriate business records and improve how we serve prospective and current clients.
How information is shared
Ebb & Ivy does not sell or rent personal information. We may share only the information reasonably needed by service providers that help us operate our business, such as email, scheduling, website hosting, advertising, analytics, and customer communication providers. They process information for the services they provide to us and are subject to their own privacy and security terms.
We may also disclose information if required by law, in response to a valid legal request, or when reasonably necessary to protect the rights, safety, or property of Ebb & Ivy, our clients, or others.
Retention and security
We keep personal information only as long as reasonably necessary to respond to your inquiry, communicate about a potential or active project, maintain business records, and meet legal obligations. When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable.
We use reasonable administrative and technical measures to protect information in our care. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You may ask to access, correct, or delete personal information you have provided. You may also ask us to stop marketing communications or withdraw consent where our use relies on your consent. To make a request, email miles@ebbandivy.com or call (850) 401-9297. We may need to confirm your identity before completing a request, and some information may be retained where required by law or for legitimate business records.
Third-party services
Our website and advertising may link to or use services operated by other companies, including Meta. Those companies’ collection and use of information is governed by their own privacy policies. Ebb & Ivy is not responsible for the privacy practices of third-party services.
Updates to this policy
We may update this policy as our services or practices change. The effective date above identifies the latest version, and any material changes will be reflected on this page.
Contact Ebb & Ivy
For questions about this policy or your personal information, contact Ebb & Ivy at miles@ebbandivy.com or (850) 401-9297.